General Managers (GMs) carry wide-ranging responsibilities, overseeing daily operations, managing teams, and driving business performance. In 2025, artificial intelligence is becoming an essential tool for GMs, enabling them to streamline workflows, improve decision-making, and enhance customer and employee experiences. For General Managers, upskilling with AI means becoming more strategic leaders who can guide organisations confidently through technological transformation.
The Evolving Role of the General Manager
Traditionally, General Managers focused on people management, operations, and delivering against financial targets. Today, their role has expanded to include digital transformation, data-driven leadership, and innovation. AI is helping GMs adapt by automating admin-heavy processes, surfacing insights from business data, and supporting better communication across teams.
By embracing AI, General Managers can spend less time on routine management and more time on strategic planning and leadership.
Where AI Supports General Managers
- Decision-Making: AI analyses performance data and suggests strategies for efficiency and growth.
- Team Management: AI tools can assist with scheduling, performance monitoring, and feedback analysis.
- Customer Experience: AI tracks feedback and behaviour, enabling more responsive service improvements.
- Reporting: Automated dashboards replace manual spreadsheets, offering real-time visibility of KPIs.
- Risk Management: Predictive analytics highlight potential risks, from supply chain issues to financial challenges.
AI Tools for General Managers
- Microsoft Copilot: Automate reporting, presentations, and project planning inside Office tools.
- ChatGPT: Draft reports, policy documents, and communication updates quickly.
- Tableau + AI: Analyse data trends, visualise KPIs, and share insights with stakeholders.
- Notion AI: Streamline project management, meeting notes, and cross-team collaboration.
- Workday: AI-driven workforce and performance management for enterprises.
Action Plan for General Managers
- Automate reporting: Save hours by adopting AI dashboards for real-time KPI tracking.
- Optimise team management: Use AI to support scheduling, performance reviews, and engagement strategies.
- Improve customer experience: Monitor AI-driven feedback systems to enhance service quality.
- Lead digital transformation: Champion AI adoption across departments to increase efficiency.
- Invest in training: Build AI literacy through structured courses in prompting and tool integration.
Recommended Courses
Conclusion: Leading Smarter with AI
AI isn’t replacing the leadership, vision, or decision-making skills of General Managers. Instead, it’s enhancing them by providing tools to reduce admin, uncover insights, and enable smarter strategies. By upskilling in AI today, General Managers can strengthen their leadership and guide organisations confidently into the future of work.
by Media Training Ltd